Terms & Conditions

Welcome to lu9, Bangladesh's trusted online gaming platform. These Terms & Conditions govern your use of the lu9 website, mobile experience, and all associated services including cricket betting, live casino, slot games, and crash games. By creating an account or placing a bet, you confirm that you have read, understood, and accepted every provision stated herein.

lu9 reserves the right to amend these Terms & Conditions at any time. Continued use of the platform following any amendment constitutes acceptance of the revised terms. Players are encouraged to review this page periodically to remain informed of any updates. If you do not agree with any part of these terms, you must discontinue use of the platform immediately.

What These Terms Cover

1. Acceptance of Terms

By accessing or using any part of the lu9 platform — including browsing the site, creating an account, depositing funds, or placing a wager — you agree to be legally bound by these Terms & Conditions. These terms form a binding legal agreement between you and lu9. If you are acting on behalf of another person or entity, you warrant that you have the authority to bind that party to these terms.

lu9 provides its services on a good-faith basis to players who comply with these Terms & Conditions. We reserve the right to suspend or permanently close any account found to be in breach of these terms, at our sole discretion and without prior notice where required by the seriousness of the breach.

2. Eligibility

Use of the lu9 platform is subject to strict eligibility requirements. Players must meet all of the following criteria before registering an account or placing any wager:

• You must be at least 21 years of age. lu9 enforces a strict 21+ age policy and reserves the right to request proof of age at any time.
• You must be a natural person and not a corporate entity, partnership, trust, or other legal structure.
• You must provide accurate and truthful personal information during registration. Providing false information is grounds for immediate account termination.
• Each individual is permitted to hold only one lu9 account. Duplicate accounts are prohibited and may result in forfeiture of all balances.

3. Account Registration & Security

To access the full range of lu9 services — including cricket betting, live casino, and slot games — players must register a verified account. Registration requires a valid mobile number and a unique password. You are solely responsible for maintaining the confidentiality of your login credentials and for all activity conducted through your account.

Identity Verification (KYC)

lu9 applies a Know Your Customer (KYC) process in accordance with responsible gaming and anti-money-laundering practices. Players may be required to submit a government-issued National ID card, passport, or driving licence before withdrawals are processed. Failure to complete KYC verification may result in withdrawal delays or account suspension until verification is completed satisfactorily.

Account Password & Access

You must never share your account credentials with any third party. lu9 will never request your password via email, SMS, or any other communication channel. If you suspect your account has been compromised, you must notify our support team immediately and change your password. lu9 accepts no liability for losses arising from unauthorised access resulting from your failure to safeguard your credentials.

4. Deposits & Withdrawals

lu9 supports a range of payment methods tailored to Bangladesh players, enabling fast and secure transactions directly from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all major cities. Funds deposited into your lu9 account must be used for gaming purposes only. lu9 does not pay interest on deposited balances under any circumstances.

Accepted Payment Methods

lu9 currently accepts deposits and processes withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and major Bangladeshi bank transfers including Dutch-Bangla Bank, City Bank, BRAC Bank, and Sonali Bank. Minimum and maximum transaction amounts may apply and are subject to change. Refer to the deposit and withdrawal page within your account for current limits.

Withdrawal Processing

Withdrawal requests are typically processed within 24 hours, subject to KYC verification and any applicable wagering requirements on active bonuses. lu9 does not charge processing fees on standard withdrawals, though your payment provider may apply charges. The following conditions apply to all withdrawal requests:

• Withdrawal must be made to the same payment method used for the most recent deposit, unless an alternative is approved by our team.
• Any active wagering requirement on a bonus must be met in full before a withdrawal can be approved.
• lu9 reserves the right to request additional verification documents before processing any withdrawal above ৳20,000.

5. Bonuses & Promotions

lu9 periodically offers bonuses, welcome bonuses, free spins, cashback rewards, and seasonal promotions to eligible players. All bonuses are subject to the specific terms published alongside each promotion. In the event of any conflict between a promotion-specific term and these general Terms & Conditions, the promotion-specific term shall prevail.

The following general rules apply to all lu9 bonuses unless a specific promotion states otherwise:

• Bonuses are credited to your lu9 account upon meeting the qualifying deposit threshold and may carry a wagering requirement (rollover) of up to 20x the bonus amount before withdrawal is permitted.
• Only one welcome bonus per household, IP address, or device is permitted. Attempting to claim a welcome bonus more than once using duplicate or altered information is considered abuse and will result in forfeiture.
• lu9 reserves the right to amend, cancel, or withdraw any bonus or promotional offer at any time without prior notice if circumstances require it.

6. Prohibited Activities

To maintain a safe, fair, and enjoyable environment for all lu9 players, the following activities are strictly prohibited. Engaging in any prohibited activity may result in immediate account suspension, forfeiture of funds, and permanent exclusion from the platform:

• Collusion with other players to manipulate the outcome of any bet, game, or sporting event.
• Using automated bots, software scripts, or artificial intelligence to gain an unfair advantage over other players or the platform.
• Depositing or withdrawing funds through payment methods not registered in your name or using proceeds of illegal activity.
• Creating multiple accounts to circumvent bonus restrictions, account limits, or any self-exclusion or cool-off period applied to a previous account.

7. Responsible Gaming

lu9 is committed to promoting responsible gaming. We believe that gambling should remain a form of entertainment, not a source of financial stress or personal harm. Players are encouraged to set personal deposit limits, session time limits, and loss limits through their account settings. If at any point you feel that gambling is no longer enjoyable or is adversely affecting your finances, relationships, or mental health, we strongly urge you to contact our support team and consider self-exclusion options.

lu9 enforces a strict 21+ age policy and does not permit minors to register accounts or use any part of the platform. Any account found to belong to a player under the age of 21 will be closed immediately and all funds will be returned. For further guidance on maintaining healthy gaming habits, please visit our Responsible Gaming page.

8. Intellectual Property

All content published on the lu9 platform — including but not limited to logos, graphics, software code, game interfaces, marketing copy, and page designs — is the exclusive intellectual property of lu9 or its licensed providers. You may not copy, reproduce, distribute, or create derivative works from any lu9 content without our express written permission. Unauthorised use of lu9 intellectual property may result in legal action.

9. Limitation of Liability

lu9 provides its platform on an "as is" and "as available" basis. To the fullest extent permitted by applicable law, lu9 disclaims all warranties, express or implied, regarding the platform's accuracy, reliability, availability, or fitness for a particular purpose. lu9 shall not be liable for any indirect, incidental, special, or consequential damages arising out of your use of or inability to use the platform, including but not limited to loss of profits, loss of data, or betting losses.

Nothing in these Terms & Conditions shall limit or exclude lu9's liability for fraud, death, or personal injury caused by its own negligence, or for any other liability that cannot be excluded or limited under applicable law. lu9's total cumulative liability to you in respect of any single claim shall not exceed the net value of funds deposited by you in the 30 days immediately preceding the claim.

10. Amendments to These Terms

lu9 reserves the right to update or modify these Terms & Conditions at any time. Where changes are material, we will endeavour to provide reasonable notice by publishing the updated terms on this page with a revised "Last updated" date. Your continued use of the lu9 platform after such changes have been posted constitutes your acceptance of the new terms. It is your responsibility to check this page regularly. If you object to any amended terms, your sole remedy is to close your account and cease using the platform.

11. Governing Law & Dispute Resolution

These Terms & Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with applicable law. In the event of any dispute, lu9 encourages players to contact our support team in the first instance, as most issues can be resolved quickly and amicably. lu9 is committed to fair and transparent dispute resolution and will review all complaints in good faith. If a resolution cannot be reached through our internal process, the dispute may be referred to a mutually agreed form of independent arbitration.

12. Contact Us

If you have any questions about these Terms & Conditions, wish to raise a complaint, or need assistance with your lu9 account, our support team is available around the clock. We aim to respond to all enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).

You can reach us by email at [email protected]. Please include your registered username and a brief description of your query to help us assist you as efficiently as possible.